- Terms and Conditions -

Welcome to ANIMALOZ. By enrolling in our classes or workshops, you agree to the following Terms and Conditions. Please read them carefully.​

To secure your place, payment is required at the time of enrolment. Additionally, a completed enrolment form must be submitted for new students. Returning students must update their enrolment form if any details have changed, such as emergency contacts or medical information, to ensure student safety.

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For minors (under 18), a parent or legal guardian must complete the enrolment and provide consent for participation, especially with respect to online workshops and recordings (see Section 11).

Bookings must be made in advance through our online system. If a class is full, clients may join a waiting list and will be notified when a spot becomes available. Clients may join a course after it has started if spots are available. Fees will be adjusted accordingly.

Term Fee: $320 per term, including all materials. Price valid until 12/10/26.

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On-line Fee: $30 per session, including some resources. Price valid until 12/10/26.

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Discounts: Additional discounts, such as sibling offers or seasonal promotions, may be available. Contact us for more details.

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Trial Class: A trial class is available for after-school program. If you choose to continue, the trial class fee, if applicable, can be discounted to the term fee.

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Creative Vouchers: Can be used for school-age students and are applicable only to on-site programs, to be applied towards term fees.

Fee Adjustments: If changes occur to the program, such as additional sessions or extended terms, we will notify you in advance. Adjustments to fees will be communicated clearly and agreed upon before any changes take effect.

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Payment Methods: We accept Visa, Mastercard, cash, bank transfers (account details provided upon request), or cash. No extra fees apply to bank transfers.

General Policy: Fees are non-refundable, except under specific circumstances outlined below.

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COVID-19 Cancellations: If required to withdraw due to COVID-19, provide relevant documentation (e.g., medical certificate, test results).

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Withdrawal Before Class: Withdrawal within 7 days before commencement incurs a $25 administration fee, which is non-refundable. The remaining fee can be transferred to another class or student within 12 months.

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Missed Classes: No refunds or make-up sessions for missed classes. Transfer to another class allowed if space permits.

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No Shows: No refunds or transfers if you cancel on the day of the class or once the class has started.

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Cancellations by ANIMALOZ: We reserve the right to cancel or reschedule a workshop/session. In those instances, we will offer an alternative time or a refund.

If a session is full, students can join a waiting list. Spots are offered in order of waitlist registration. Once notified, families have 48 hours to confirm their place and make payment. If no response is received, the next person on the list will be contacted. Students on the waitlist who do not secure a spot will receive priority enrolment for the next available term.

Students must respect fellow artists, artwork, and property. Inappropriate behaviour, such as disruptive or disrespectful conduct towards fellow students or staff, may result in removal from the class, following a warning (if applicable).

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Additionally, students must follow the Code of Conduct and class rules, which include treating materials and equipment with care and not leaving the classroom without permission. 

Students are expected to arrive on time and be picked up promptly. Parents or guardians must escort children to and from the school.

We collect and store personal information as per our Privacy Policy. Your information will not be shared outside of ANIMALOZ without your consent, except where required by law. We comply with relevant data protection laws to ensure your information is secure.

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For online workshops, we may collect additional data (e.g. IP address, device metadata, attendance logs, chat transcripts, and video/audio if recorded). These uses are defined in our Privacy Policy.

ANIMALOZ takes all reasonable steps to ensure student safety during classes (physical and virtual). However, participation is at the student’s own risk, and we are not liable for any accidental injuries, except where required by law.

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For online workshops, we are not responsible for participant-side technical failures (internet, device malfunctions). We may reschedule or provide alternate access in case of disruptions from our side.

We may take photographs or videos of in-person classes for promotional or documentation purposes. If you prefer your child not to be included, notify us in writing during enrolment.

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For online workshops, some sessions may be recorded. We will inform participants in advance when a session is to be recorded.

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Recordings remain the property of ANIMALOZ. Access is limited to enrolled participants (and, in the case of minors, their parent/guardian).

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Participants (or their guardians) may request deletion or restriction of use of recordings within a reasonable timeframe. Redistribution, public sharing, or reproduction of recordings by participants is strictly prohibited without written consent.

Technical Requirements & Access: Participants must provide their own reliable internet connection, compatible device (computer, tablet, etc.), and requisite software (e.g. Zoom). Login credentials are personal and must not be shared.

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Behaviour in Online Sessions: Participants must act respectfully in chat, audio, and video. Disruptive behaviour, inappropriate content, or unsafe behaviour may lead to removal from the virtual session without refund. Screen sharing, recording, or capturing screenshots is prohibited unless expressly allowed by ANIMALOZ.

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Session Interruptions: We strive for uninterrupted delivery, but occasional technical issues may occur. We will make reasonable efforts to fix or reschedule.​ If a session is interrupted from our side, we will attempt to make up the time or provide alternative access.

We may update these Terms and Conditions periodically. Continued enrolment or participation indicates your acceptance of any changes. Major changes affecting rights (like refunds, recordings, or class delivery) will be communicated in advance.

These Terms are governed by the laws of New South Wales, Australia.

By completing the enrolment process and providing electronic consent, you confirm that you have read, understood, and agreed to these Terms and Conditions.